gotoguy100 web store FAQ section

Yes you may return an item. There will be a 25% restocking fee to cover processing and inventory fees.on all returned products. Please email us [email protected] to obtain a Return Material Authorization Number. Item must be returned within 7 days of the shipment received date. All documentaion, parts, tags, boxes and accessories must be included . Please do not remove retail wrapping or tags. All dust bags, registration documentation, boxes, straps, accessorties must be returned. The item cannot be used under any circumstance. If tags or new item plastics are removed we cannot accept the item back for a refund. We do not accept returns for color, size or model dislikes. Please be sure that it is the style, color, size and model that you wanted to order.

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Our products are NEW and Authentic.

- AC Adapter (TRADITIONAL WALL PLUG) - USB Adapter (LAPTOP USB PORT) - SOLAR SOURCE (SUNLIGHT) - DC Adapter (CAR)

If the battery pack is already full, a typical cell phone will charge in about the same time it takes using a car charger (roughly 2 hours, although it varies by phone). The ideal way to use this product is to keep the battery pack charged, so that the charge is available when needed. The actual time in the sun required to fully charge a typical cell phone is 4-6 hours. This will increase in cloudy weather, or if the panels are not angled towards the sun. The following table shows the typical time in the sun required to charge different devices. These are estimates and will vary based on the battery power of those devices. Approximate Charging Times Item Hours Direct Sunlight * Battery Pack 6-7 Cell Phone 4-5 Digital Camera battery 4-8 GPS 4-6 iPod or iPhone 4-6 * Charge times may be increased in cloudy weather, high temperatures, or where panels are not angled towards the sun.

The products will recharge all these handheld electronic devices and thousands more. Connect any USB charger direct to the battery's USB port or select from 5 - 9 included adapters depending on the solar charger. This is a short list of some of the more popular phones and handheld devices. Apple: iPhone 1G, 2G, 3G, 3GS, 4G, iPod Touch, Classic, Nano, Shuffle, iPad (limited, read iPad charger post) BlackBerry: Bold 9700, Curve 8900, Pearl 8130, Storm 9530, Torch, Tour 9630 Flip: SlideHD, MinoHD, UltraHD HTC: Eris, Evo, HD2, HD7 Hero, Incredible, myTouch 3G Garmin: Oregon, Dakota, and zumo Series, eTrex with nuvi with Garmin's power cable Iridium: 9555 Satellite Phone via Iridium car charger and panel output set to 12V LG: Chocolate (requires optional adapter), Incite, Rumor Kodak: zi6, zi8 Motorola: Backflip, Droid, Droid X, Pro and 2 Nintendo: DS with a USB charging cable Nokia: N72, N900, N97 Mini, X3, X6 Samsung: Epic, Galaxy S, Instinct, Mythic, Rogue Palm: Pre, Pre Plus Sony: PSP TomTom: XL, XXL and GO Series DSLR Cameras: In addition, you can adjust the Voltage output of the solar panels from 6V to 12V. The 12V setting is suitable for charging larger 7.4V digital camera batteries. You will need an optional camera battery cradle that supports the specific battery in your camera.

Yes. Most models will charge using the Apple supplied USB charging cable which connects to the battery pack via the included USB socket or the optional iPod adapter.

Yes, although you will need a charging cradle that is designed to fit your battery. To get sufficient Voltage to charge a 7.4V battery (most DSLR cameras), you will need to set the Voltage selector to 12V and connect directly to the solar panels. We carry several camera chargers, but if you don't see yours listed, let us know.

Yes. On the OffGrid, there is a wire that runs from the shoulder strap near the phone pouch, through the bag to the battery pack. Just plug this wire into the"USB Out" port on the battery and turn on the battery (hold for 2 seconds) to receive power. There are also wire holes throughout the bag to run wires, so you can channel the power out cable from the battery pack through these wire holes to the main pouch or to the right side pocket.

As soon as the battery pack receives a charge (from the solar panels, the AC charger, or the car charger) you can begin to charge your device. When using solar power, it is more efficient to let the battery pack partially charge (to two lights on the charge indicator) before plugging in the device. However, if you have both a flat phone battery and a flat battery pack, you should be able to plug in your phone, angle the bag towards the sun, turn on the battery and make a call.

This is part of the reason we included a battery in the Voltaic bags. The battery stores energy generated by the solar panel sun until you need it, and will hold a charge for months. So even when you can't get access to the sun, you can plug a device into the battery pack and charge from that. The battery can also be recharged from any USB port, or from the optional AC travel charger and the DC car charger, so you can use whatever power sources are available to keep the battery topped up.

These adapters are standard sizes designed to fit many different devices. A device will typically have the required voltage marked beside the DC power in plug. Be sure to check the voltage setting on the battery pack before connecting to a device. Most devices will also indicate the polarity beside the DC in plug with the following symbol: The polarity of the universal adapters is center positive, which is indicated by this symbol. Almost all consumer electronics are made center positive, but you should double check before charging and do not connect the device if it indicates the center pin is negative.

The maximum voltage output of the battery pack is 5V. Some devices may require a higher voltage (such as some larger digital cameras). You can also connect directly to the solar panels and get 12 Volts. You will need to switch the Voltage selector from 6 to 12V (the Voltaic battery charges best at 6V).

No, the availability of an adapter does not guarantee that the battery pack will charge the device. The voltage requirements for your device may not match the output of the battery pack. In some cases manufactures design their devices to only work with chargers made by them (e.g. Nokia). In this case it is necessary to purchase a USB charge cable and connect it to the battery.